Two Separate Registrations That Work Together
Opening an account here can mean two slightly different things. There is the on-site membership at the Cromwell Road venue, 43-45 Cromwell Road, South Kensington, London SW7 2EF. Then there is a standard online casino account at gentingcasino.com that you use from a browser. Both sit under Genting Casinos UK Limited, both are licensed and supervised by the Gambling Commission of Great Britain under account number 537, and both plug into the same My Genting rewards scheme. Age requirement is 18+ for both.
On the compliance side, the physical venue is additionally overseen by the local authority, the Royal Borough of Kensington and Chelsea. The remote gambling operation appears separately in the Gambling Commission public register. Technically they are two distinct products, but loyalty points and rewards move through the same My Genting setup.
Setting Up an Online Account at gentingcasino.com
For the online account, everything is handled remotely. No trip to London is needed; you just use any compatible desktop or mobile browser.
Go to gentingcasino.com, then look for the “Register” or “Join Now” option, usually placed in the top-right corner of the main page. From that registration screen you will:
- Provide a valid email address - this will be used as your login name later on.
- Create a password that meets the stated security and complexity rules shown on screen.
- Enter your personal data: full legal name, date of birth, UK residential address, and a current contact phone number.
- Choose GBP as the account currency. EUR is also shown on the platform, but UK players usually stay in GBP.
- Complete the automated identity check; keep a UK passport, driving licence or national ID document close to hand for this step.
- Confirm that you accept the terms and conditions, send the form, then wait for the activation or confirmation email.
Once the online profile is active, the lobby opens up with slots, table games, jackpot titles, and access to the My Genting rewards area via your account dashboard. In the help and promo sections there is a referenced first-deposit offer: minimum deposit listed as EUR 10, maximum bonus EUR 100, with equivalent GBP amounts for UK-based accounts. It makes sense to double-check the live promotional terms on gentingcasino.com before depositing, since welcome offers and wagering rules change quite regularly.
One practical piece of advice that applies to most casino sites: complete the ID verification as early as possible, ideally right after registration, before you try any withdrawal. Some platforms allow deposits first and then block cash-outs until documents are approved, which can delay access to your balance. Clearing all verification at the start usually avoids those hold-ups.
Signing Up In Person at Genting Casino Cromwell Road
If you prefer a physical membership, Cromwell Road handles that on a walk-in basis. No booking is required, although calling ahead for clarity on opening hours is not a bad idea.
The property is located at 43-45 Cromwell Road in South Kensington, close to Gloucester Road Underground station. Directory listings show opening hours as 2 pm to 5 am each day. It is worth checking this directly before travelling: telephone +44 020 7589 4041 or email [email protected].
On arrival, the membership process usually looks like this:
- Go to the reception desk first. Staff there will start the sign-up.
- Show valid photo identification proving you are 18 or over and confirming your UK address; a passport or a driving licence generally covers both points.
- Fill out the membership registration form at reception. It records your details in line with UK anti-money laundering and customer due diligence standards.
- Receive confirmation of your membership. This might be a physical card or a reference number that can be added into the My Genting app.
- Install the My Genting app (Google Play listing under app ID com.gentingcasino.www) and connect it with your membership number so rewards and points can be tracked.
- Move through to the gaming floor. Live tables typically start from 2 pm, while electronic gaming can be available slightly earlier depending on the day.
Inside, the Cromwell Road gaming floor offers American Roulette on 6 tables, 5 Blackjack tables, a single Punto Banco/Baccarat table, two poker-style tables, along with slot machines, video slots, jackpot slots and electronic roulette terminals. By London standards it is not one of the largest rooms, but the main table and machine categories are covered.
